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Med Wait Time


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Recent News Articles

4/11/2011 - Save Time with Med Wait Time

3/15/2011 - Silicon City: MedWaitTime an Rx for long waits at the doctor's office

2/22/2011 - Service ensures you'll see doctor on time, or your money back

1/1/2011 - Making Wait Time More Pleasant for Your Patients

12/5/2010 - Are patients losing patience?

11/1/2010 - Taking the 'wait' out of waiting rooms

10/3/2010 - Patients can monitor doc office waiting times online now

8/18/2010 - MedWaitTime Brings Its System to AAUCM Members

8/5/2010 - New website monitors doctor wait times online

7/28/2010 - Take doctor's appointment via MedWaitTime iPhone app

7/20/2010 - Press Ganey Feature on MedWaitTime

7/9/2010 - WGN TV Medical Watch - New Waiting Room Technology Tracks Waiting Room Times

7/9/2010 - Doctors should respect patients' time

7/8/2010 - Chicago-Area Orthopedic Surgeon Invents Web-Based Tool to Alert Patients of Wait Times

6/30/2010 - Waiting Room Wait Times Comes to Your Cell Phone

6/18/2010 - MedWaitTime on WGN 720 radio:

6/10/2010 - Wait time anxiety may be defused with information

6/10/2010 - Web-based tool lets patients check wait times

6/1/2010 - What's (holding you) up, Doc?

6/1/2010 - Taking the Wait Out of the Doctor's Office

5/30/2010 - TriCities still waiting for new smartphone app to reduce waiting room time

5/25/2010 - Using Web to Curb Waiting-Room Times, WSJ

5/20/2010 - The Doctor Is In: Wait No More?, Fox National News

5/20/2010 - MedWaitTime on Fox National News:

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Industry News Articles

"Reston VA hospital uses cellphone texting to announce emergency room waiting time" 5/11/2010

"Hospitals post wait time for ER service" 4/29/2010

“Healthcare Branding and the Law of Expectations”  Interval, 2/23/2010

  • Blog commenting on the negative branding created by long wait times at doctor’s offices.

Can Check-in Systems Reduce Wait Time?” - Immediate Care Business, 2/16/2010

  • “A recent survey conducted by Buzzback Research shows that 76 percent of patients find waiting the greatest frustration they face at a healthcare appointment. The same survey also indicates that 72 percent of patients are more likely to choose a healthcare provider that offers the flexibility to interact via online, mobile and kiosk self-service channels over a provider that does not.”

“Emergency Room Wait Times Up, But So Is Patient Satisfaction”  Medpage Today, 6/22/2009

  • Keeping patients informed about doctor delays improves patient satisfaction. 

“Is the Waiting Room Necessary?”  Freakonomics, 3/19/2009

  • Blog highlighting the opportunity cost associated with long wait times.

“Patient Satisfaction and Influencing Factors in a Pediatric Outpatient Clinic”  Paula Bailey Seals, 4/10/2006

  • A discussion of how informed wait times will ease the waiting experience in the pediatric setting.

“The Psychology of Waiting Lines”  David Maister, 2005

  • Satisfaction = Perception – Expectation 
  • Conclusion that unexplained waits are longer than explained waits and that informed waiting will improve the patient experience.

Solve The Wait Time Dilemma Doctors And Hospitals Face Today

Patients have long complained about the wait times at their doctors’ offices.  In fact, a Consumer Reports survey ranked patient wait times as the #1 complaint among patients.   Almost a quarter of the 39,000 patients interviewed complained of waiting longer than 30 minutes to see their doctor.  (Source: Consumer Reports, February 2007; pp 32-36. News release, Consumer Reports).

Patients place a significant amount of value on time spent waiting to see their doctor.  This article in the New York Times estimates that the cost associated with the time spent waiting exceeds over $5 billion each year.  And according to this article, Americans waited over 847 millions hours waiting for medical services in 2007.

Consulting groups and medical associations have spent significant time and resources trying to find solutions to this dilemma. “Workflow Planning,” “Medical Process Management,” and “Management Consulting” are some of the terms used by consultants in trying to find solutions to this conundrum.  However, they have yet to come up with a good way to decrease patient wait times and raise patient satisfaction.

MedWaitTime provides a way for doctors and hospitals to inform their patients about the current wait time and reasons for the delay.  Informed waiting reduces the stress on patients and can limit the amount of dissatisfaction experienced while waiting.

For example, in a recent blog post regarding wait times, a user commented on this issue precisely:

The problem is not waiting but actually not knowing how long the waiting would be. I think the doctor could actually try to implement gathering of patient statistics. I imagine that when you get appointments you already have a reason to go. The doctor could aggregate patient data on how long it takes per procedure and the variance with respect to each patient. This would help the doctor in estimating more accurately how feasible are the appointments for the day. . . .

So did another post, which stated:

I don’t mind waiting so much as I mind not being told that I would probably have to wait around X minutes. It’s amazing how clerical staff won’t tell you if the doctor/dentist is running behind and that your wait might be longer than the normal few minutes. I once had a dentist apologize to me for making me wait 30 minutes while I was in the patient’s chair already. That was nice of her, but it would have been more useful to have the clerk tell me that I’d likely be waiting for 30 minutes. I’d have been more prepared to wait rather than wonder what was going on.

MedWaitTime is a revolutionary way to provide patients exactly what they want: informed waiting.  Moreover, this system allows Doctors and Hospitals to provide another value to patients: the ability to come after their scheduled wait time.  This reduces congestion in the waiting room and reduces stress on healthcare staff. 

As noted by this post:

. . . If I’m at work at 4:00 and have a 4:30 dentist appointment, I’d love to know that they’re running 25 minutes behind so that I can plan to show up at 4:45 (let’s say), instead of a few mins before 4:30. . . .

MedWaitTime offers these services along with the ability for a Doctor to send custom messages to their patients about the delay.  Visit our Free Trial page to learn more about the benefits MedWaitTime can bring to your practice.